I am asked frequently, “what make a restaurant successful?”
Hint. Provide customers with a remarkable experience.
3 Signals that guest are having are remarkable experience.
-Cameras are flashing. Guests want to capture memories.
-Read the guests’ facial features. Are they smiling? Wowed?
-Tip. Tipping is a monetary gesture. So a satisfied guest will show their appreciation through tipping.
Remarkable = create something worth talking about
Everyone wants a remarkable story to tell Monday morning at the water cooler or on campus.
Hiroaki Rocky Aoki, the founder of Benihana knew this.
He trained his chefs to cook the food with theatrics.
